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Privacy Policy

We care about your privacy

We are committed to treating your privacy with respect, fairness, transparency and integrity, honouring the trust you place in us

We will be transparent with you through our Privacy Policy and during our interactions with you

We will only use your personal data to provide you our services, for legitimate business purposes, to fulfil legal obligations, to keep you safe and where you tell us it’s ok

We will only send you marketing messages if you tell us to do so

We will keep your personal information secure

We will respect your rights to control the personal information you share with us

Our Privacy Policy in Brief

This Privacy Policy covers the Emirates Group, its websites, mobile applications and mobile websites (except where you are notified of another privacy policy by the specific Emirates Group entity who collects your personal information).

Personal information we collect and use

We will collect, process and use personal information during our interactions with you. The type of personal information we collect depends on the type of interaction with you. It typically includes,

name/ title

date of birth

contact details (including email address and telephone/mobile number)

booking reference / Passenger Name Record (PNR) number

gender

passport details

country of residence / nationality

emergency contact/ details of next of kin

payment card details

loyalty scheme number

preferences (meals, language, aircraft, seats, lifestyle interests)

meal preferences

marketing preferences

In certain circumstances, we may also collect special categories of personal information such as,

health or medical condition

religion (for special religious flight bookings (such as Hajj travel) and immigration requirements)

biometric data

images and audio

How we use this personal information

We use your personal information to support our business and interactions with you. Such as, to,

provide you our services and process payments

operate our business

manage your visits to our properties (offices / aircraft/ lounges) and events

personalise, market and advertise our products, services and offers

communicate and interact with you

improve our products, services and websites/mobile applications

manage your loyalty scheme membership

determine your fitness to travel, provide you special medical assistance, manage an emergency and meet government requirements

identify you through biometric technologies

meet legal obligations, prevent crime / fraud and for legal purposes

We only collect, process, use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do so.

Sharing your personal information with others and globally

We share your personal information with,

other entities within the Emirates Group to provide you with, improve, and personalise our products and services; to manage our business; develop a single customer view; for profiling and analytics

third parties who help us manage our business and deliver our products and services, including loyalty schemes, IT and back office support, fraud detection, customer service centre support, airport operations and car services, marketing, payment verification, data warehouse storage, research and analysis
bank and payment providers to authorise and complete payments

governments agencies and law enforcement and others as permitted or required by law

third parties whose products or services you are purchasing through our Platforms or otherwise such as airlines (including our code share and interline partner airlines), tourism agencies, hotel, transfer and car hire companies, tour and excursion providers or to travel agents

we may share in aggregate, statistical form, non‑personal information regarding the visitors to our Platforms, traffic patterns and Platform usage with our other entities within the Emirates Group or third party advertisers and social media and digital platforms to provide advertising

third party advertising and social media platforms to provide more personalised advertising promoting our products and services in accordance with your preferences

potential or actual third party purchaser of our business or assets

The Emirates Group is a global business, which means your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside your country of residence. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and fully managed to protect your privacy rights and interests.

How we protect and store your personal informatio

We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:

placing confidentiality requirements on our staff members and service providers;

destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected;

following security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it; and

using secure communication channels such as SSL (“secure sockets layer”) or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry standard encryption protocols used to protect online transaction channels.