Governance

The Emirates Reprographic Rights Management Association (ERRA) receives revenue from domestic licensing schemes on behalf of authors and publishers. It also receives licensing revenue from foreign Reproduction Rights Organisations (RROs) and Collective Management Organisations (CMOs) on behalf of authors and publishers in the United Arab Emirates for copying and other uses of their works overseas. Therefore, the Distribution Policy sets out the process by which ERRA will allocate those revenues. These policies that govern the distribution of the material and the associated royalties give the Emirates Reprographic Rights Management Association the right to control the material while acting on behalf of authors and publishers’ best interests. That way, the association becomes the one in charge of collecting and fairly distributing the remuneration to rightsholders. 

The Constitution stipulates the fundamental principles and rules which governs ERRA.

The Rules of Administration establish the specific regulations and policies that oversee the administration of the association. These two set the regulatory foundations for the functioning of the Emirates Reprographic Rights Management Association in compliance with the Law, ethics and best practices in the field of collective management organization. 

At ERRA, we value the importance of comprehensive complaints management and its key role in providing peerless customer service. We strive to effectively handle them for a satisfactory outcome for all parties involved. If you have an unsatisfying experience with ERRA or have any comments and suggestions on how we could improve our services, we are always available to be contacted.

Our mission is to provide the highest service standards, and we’d love to hear from you. Therefore, please include your name and contact details, and attach a brief description of the situation. We will endeavour to get in touch with you within three working days.